Return of Goods Policy

You have the right to return purchased goods within 14 days of receiving your order. Returns can be made through the following options:
  • DPD Pickup Point: Paku skapis Maxima Baloži, Baložu iela 5, Baloži, Latvia.
  • Latvian Post Parcel Locker: Maxima Baloži, Baložu iela 5, Baloži, Latvia.
  • Courier Delivery or In-Person Drop-Off: ''AR GLAZŪRU'' Ltd., Meža iela 12, Baloži, Ķekavas novads, Latvia.

Conditions for Return:

  • Goods must be unused and undamaged.
  • A printed copy of your order (received via email when placing the order) must be attached to the shipment.
  • The customer is responsible for return/delivery costs.
  • Upon receiving the goods at our warehouse, I will process your refund within 3 business days directly to your bank account. Please note that delivery fees are non-refundable.

For Damaged Products or Order Issues: If you receive a damaged product or encounter other problems with your order, kindly email: [email protected] with the following details:

  • Order number
  • Product name
  • Your phone number
  • A description and photo of the damaged product

I’ll ensure your concerns are addressed promptly.